Outsourced IT department
Help desk, administration and interventions for users, devices and business applications.
You name IT, we do IT.
Outsourced IT department · since 2007
Predictable monthly cost. Managed infrastructure. Problems resolved.
We manage users, computers, servers, networks and Microsoft 365. The monthly fee is based mainly on the number of devices and stays fixed regardless of the number of covered incidents or interventions.
Note: Licences, hardware, separate projects and out-of-hours interventions are billed separately under the contract.
Infrastructure status Automated monitoring 24/7
200+clients on monthly contracts
5,000+users under administration
95%retention across our entire history
12 minutesmedian time until intervention begins during business hours
Since 2007clients who have stayed with us from the beginning
A partnership proven over time
Keep the lights on.
We do everything reasonable to keep the client’s business running or restore it as quickly as possible: fast intervention, alternative infrastructure and, when needed, temporary equipment.
95%of all clients who have ever signed a contract with IT EcoServ are still with us.Trust built through continuity, accountability and response when it matters.
How we work
When a problem appears, another hourly calculation does not begin.
An IT subscription turns unpredictable expenses into a controllable budget. The monthly invoice does not increase with every covered ticket, call or intervention.
You get a team that knows the infrastructure, a separate support channel and clear responsibility for users, systems, networks and data continuity.
Financial predictability
A fixed monthly cost sized to the infrastructure we manage.
The subscription is calculated mainly by the number and type of devices. Covered problems and interventions do not change the monthly amount.
- Remote support and interventions within the contractual scope
- Ongoing administration of agreed devices and services
- Contractually committed response times
- A budget that is easier to plan month by month
Monthly subscription
The number of incidents is not a penalty.
Our objective is to prevent problems and resolve them quickly, not to charge more when they occur.
Billed separately: hardware, licences, consumables and toner, projects outside the contractual scope, software development and automation, printer hardware repairs and out-of-hours interventions. Installing and configuring printers, multifunction devices and scanners on computers is included in the standard subscription.
Core services
We manage the entire IT environment or reinforce your internal team.
Services are organised around responsibility and operational outcomes, not a generic technology list.
Systems and users
Windows/Linux servers, Active Directory, Entra ID, endpoints, accounts, permissions and patch management.
Networks and security
Firewall, VPN, VLAN, business Wi-Fi, redundant connections, EDR and DNS/web filtering.
Backup and disaster recovery
Local and off-site backup, monitoring, verification, restoration, replication and client-specific RPO/RTO plans.
Datacenter and virtual machines
Hosted VMs, alternative infrastructure, power and ISP redundancy, plus full backup at a second site.
Microsoft 365
Exchange Online, Entra ID, MFA, Conditional Access, OneDrive, SharePoint, Teams and licensing.
Response and monitoring
Systems are monitored continuously. Human intervention follows clear rules.
Automated monitoring runs 24/7. Standard support hours are Monday to Friday, 09:00–17:00.
Automated monitoring
Technical alerts are collected continuously. This is not a staffed 24/7 help desk.
Contractual response
Up to one hour for critical incidents and up to eight hours for normal requests.
Actual median
Median time until intervention begins during business hours, based on internal statistics.
For major incidents we may intervene outside standard hours; this work is billed separately under the contract.
Our own datacenter
Redundancy designed to keep business running.
The datacenter uses multiple power connections, battery systems supported by solar panels and redundant internet service providers.
- Hosted VMs and applications
- Multiple ISP connections
- Redundant power supply
- Batteries and solar panels
- Full off-site backup
- Second site approximately 10 km away
- VM replication and restoration
- Alternative infrastructure
Complementary services
Work that completes managed IT.
Basic peripheral configuration is included in the standard subscription; separate projects, repairs and consumables are quoted and billed separately.
Software development and automation
Specific developments, integrations or automations, assessed and quoted separately from the managed IT subscription.
Not automatically included in the monthly fee.Printers, multifunction devices and scanners
Installation and configuration on computers, drivers, and print or scan settings are included in the standard subscription. Repairs, parts, consumables and toner are billed separately.
Configuration is included; repairs and consumables are additional.Managed web and email hosting
Hosting, DNS, certificates and email services for clients with a monthly IT EcoServ contract.
We do not operate as a mass-market public hosting provider.Coverage
Nationwide remote administration and on-site intervention in the main areas we serve.
We prefer a main office in Cluj, but we can manage companies remotely across Romania and coordinate on-site work in our coverage areas.
Discuss coverage with us →ClujTimișAlbaBihorSălajMureșMaramureșSatu MareSibiuBistrița-NăsăudBucurești
IT EcoServ
System administrators. One point of responsibility.
Since 2007 we have managed the infrastructure of companies that depend on computers, networks, servers and data. Our role is to keep operations running and restore services quickly when an incident occurs.
Frequently asked questions
What should be clear before signing a contract.
How is the monthly fee calculated?
Mainly by the number and type of managed devices and the complexity of the infrastructure. The number of covered requests does not change the monthly invoice.
Is there a limit on the number of interventions?
Not for requests and interventions within the contractual scope. Hardware, licences, separate projects and out-of-hours interventions are billed separately.
Do you provide 24/7 support?
Monitoring is automated 24/7. Standard support hours are Monday to Friday, 09:00–17:00. For major incidents we may intervene outside these hours, billed under the contract.
What are the contractual response times?
Up to one hour for critical incidents and up to eight hours for normal requests. The median time until intervention begins during business hours is 12 minutes.
Do you only work in Cluj?
Remote administration is available nationwide. On-site intervention is available in Cluj, Timiș, Alba, Bihor, Sălaj, Mureș, Maramureș, Satu Mare, Sibiu, Bistrița-Năsăud and Bucharest.
Do you provide software development and printer support?
Yes, but the services are treated separately. Installing and configuring printers, multifunction devices and scanners on computers—including drivers, print settings and scan settings—is included in the standard subscription at no additional cost. Hardware repairs, parts, consumables and toner are billed separately. Software development and automation are assessed and quoted separately.
Next step
Speak directly with an IT EcoServ system administrator.
We assess the infrastructure, the number of devices and operational risks before proposing the right contract.